1. Deliveries
All prices quoted by Jadrimex are, unless expressly stated otherwise, exclusive of the locally applicable VAT and any other levies imposed by the authorities.
Deliveries are in principle made by means of generally customary carriers. Shipping and packaging costs are charged to the customer separately, unless otherwise agreed in writing.
If Jadrimex delivers an order to the customer in person, charges are in principle levied for this which are comparable to the usual costs of shipment by a carrier, unless otherwise agreed in advance.
All goods delivered remain the property of Jadrimex until the invoice concerned has been paid in full. Upon payment in full, title passes to the customer named on the invoice, to the extent permitted by law.
Invoices are in principle sent digitally by e-mail.
Unless otherwise agreed in writing or a different payment term is stated on the invoice, a payment term of 14 days from the invoice date applies.
The bank details required for payment are stated on the invoice.
In the event of late or incomplete payment, Jadrimex may, with due observance of the applicable statutory provisions, charge any reminder, interest and collection costs to the customer.
Manuals, product information and other available documentation may be made available via jadrimex.com.
Functional questions or questions about the use of equipment and systems supplied may be submitted separately by e-mail via info@jadrimex.com.
2. On-site installation
Jadrimex may, if so agreed, install, connect and commission the equipment and systems supplied at the customer's premises and provide explanation about their operation and use.
Installation costs, call-out charges and any other costs are, in so far as reasonably possible, indicated in advance, unless other arrangements have been made in this respect.
The customer must provide, in advance and as fully and correctly as possible, information about the location, the existing installation, the technical facilities and any other circumstances that may be relevant to the performance of the work.
If the situation on site differs from the information provided in advance by the customer or known to Jadrimex, additional work and costs may be necessary.
The customer must ensure that the location, the equipment, the necessary connections and any other facilities are available and readily accessible at the agreed time.
Waiting time arising because the location, the equipment, the connections or the necessary facilities are not available or accessible may be charged to the customer as labour time.
The location where the work is carried out must be safely and responsibly accessible. Jadrimex reserves the right not to commence work, or to interrupt it, where in the opinion of Jadrimex it cannot be performed safely or responsibly.
If, as a result of this or of other circumstances attributable to the customer, a further visit is necessary, call-out charges and labour time may be charged again.
Following installation, Jadrimex may, where applicable, provide normal instruction about the operation and use of the equipment or system concerned.
3. Warranty
Unless a different warranty period is expressly stated with a product or in an agreement, a warranty period of 12 months applies to products supplied by Jadrimex.
This warranty is without prejudice to any statutory rights to which the customer is entitled under applicable legislation.
The warranty relates to defects in materials and products arising under normal use of the product in accordance with its intended purpose.
Damage or defects resulting from burglary, vandalism, accident, damage, incorrect or improper use, incorrect installation by third parties, modifications to the product or use for purposes other than those for which the product is intended are not covered by the warranty.
Normal wear and tear and consumable parts requiring periodic replacement, such as batteries, are not covered by the warranty, unless a defect in materials or product can be demonstrated.
A warranty claim must be notified to Jadrimex by means of the RMA form on jadrimex.com. The customer must provide a clear description of the defect and, if so requested, supply additional information and/or photographs.
Upon receipt and assessment of the request, Jadrimex will inform the customer by e-mail where the product concerned may be presented or to where it may be sent.
The product must be delivered carriage paid to the location indicated by Jadrimex, unless otherwise agreed in writing.
Jadrimex will examine the product and assess whether the defect established is covered by the applicable warranty.
In the event of a valid warranty claim, Jadrimex will repair the product as promptly as is reasonably possible.
If repair is not reasonably possible, Jadrimex may replace the product. Where the same product is no longer available, Jadrimex may, as far as possible, offer an equivalent and suitable alternative.
If the examination shows that the defect is not covered by the warranty, the customer will be informed accordingly. The costs of examination, repair, parts, materials and any return shipment may in that case be charged to the customer. A paid repair will be carried out after agreement has been reached with the customer in this respect.
If examination or repair in connection with a warranty claim takes place at the customer's premises, call-out charges and labour time may be charged, unless otherwise agreed in writing.
The granting of a warranty claim does not cause the original warranty period to recommence or be extended. This applies both to repair and to replacement of the product and where Jadrimex supplies a replacement or alternative product. The original warranty period continues to apply and runs from the original date of purchase or delivery, to the extent permitted by law.
4. Service
Jadrimex provides on-site service in the Netherlands and Belgium as standard. Service outside the Netherlands and Belgium is possible only on request and by prior arrangement.
Service work may consist of, among other things, inspection, maintenance, examination, fault diagnosis and repair of equipment and systems.
A request for service may be submitted by e-mail via info@jadrimex.com.
When making a service request, the customer must indicate as clearly as possible which equipment or system is concerned. Where possible, the brand, model or type and a photograph of the equipment concerned are to be enclosed.
The customer must also describe as clearly as possible the reason for the service request, which fault or deviation is being experienced, when it arose and under what circumstances it occurs.
Jadrimex may request additional information, photographs or other data in advance in order to prepare for the service visit as well as possible.
Jadrimex may also carry out service on equipment and systems not supplied by Jadrimex. Jadrimex will assess in advance whether such work can reasonably be carried out.
In the case of equipment not supplied by Jadrimex, Jadrimex cannot accept responsibility for the technical condition, quality, earlier installation, configuration or operation of the equipment concerned.
A service request or service visit does not constitute a guarantee that a fault can be fully identified or remedied during the first visit. Where additional work, parts, materials or a follow-up visit are necessary, this will, in so far as reasonably possible, be discussed with the customer.
Call-out charges and labour time may be charged for service work. Parts, materials and any other costs are charged separately, unless otherwise agreed in writing.
Waiting time as a result of equipment, locations or necessary facilities not being accessible may be charged to the customer as labour time.
If a follow-up visit is necessary, call-out charges and labour time may be charged again, unless otherwise agreed in writing.
The performance of service work does not constitute a guarantee that the equipment or system concerned will function fully or satisfactorily after the work has been carried out. Its operation may depend in part on the technical condition of the equipment, parts, installation, configuration and other circumstances over which Jadrimex has no, or only limited, influence.
Even where the service work carried out does not lead to full restoration or to operation satisfactory to the customer, the customer remains obliged to pay for the work actually carried out, the labour time spent, call-out charges, materials used and any other agreed costs, to the extent permitted by law.
Different rates and additional service conditions may apply to customers with a valid service agreement.
5. Service agreement
The customer may enter into a service agreement with Jadrimex for the periodic inspection and maintenance of equipment and/or systems.
The service agreement applies exclusively to the equipment and/or systems included in the agreement concerned. The scope of the services is determined by these terms and by any additional written arrangements in the service agreement.
Benefits of the service agreement
- periodic inspection of the equipment and/or systems concerned as to proper operation and general technical condition;
- if minor deviations are established during the periodic inspection which can be remedied within the available service time and without additional parts, Jadrimex will where possible attend to these immediately;
- checking the availability of relevant software and/or firmware updates, in so far as these are made available by the manufacturer and can be checked by Jadrimex;
- additional instruction and explanation about the operation and use of the equipment and/or systems concerned, up to a maximum of one hour during the periodic inspection visit;
- replacement of batteries and comparable minor consumables where this is deemed necessary during the periodic inspection visit. Minor consumables are included, in so far as reasonably appropriate within normal periodic maintenance;
- periodic inspection and maintenance aimed at promoting proper and reliable operation and reducing the likelihood of interim faults. This does not guarantee fault-free operation;
- costs known in advance for the agreed periodic service, including the minor consumables referred to above, subject to any annual price adjustment and to costs which may be charged separately under these terms;
- priority in scheduling a service visit following notification of an interim fault. Priority means that Jadrimex will deal with the request concerned in preference to regular service requests, but does not constitute a guarantee of any particular response time or visit date, unless separate arrangements have been made in this respect;
- priority in answering functional questions about the equipment and/or systems to which the service agreement relates;
- where a fault cannot be remedied immediately, the customer may request a loan unit on a temporary basis. A loan unit is offered only where this is technically possible and available at Jadrimex. Any costs of the loan unit are charged separately;
- in the event of an interim fault in equipment and/or systems covered by the service agreement, 75% of the normal labour rate of Jadrimex applicable at that time is charged for the labour time actually spent. Call-out charges, parts, materials and any other costs are charged in full, unless expressly agreed otherwise in the service agreement.
The benefits referred to above apply exclusively to equipment and/or systems included in the service agreement concerned and for as long as the service agreement is in force.
Periodic inspection and scheduling
Under the service agreement, an inspection visit takes place periodically on site. During this visit the equipment and/or system concerned is checked as to operation and general technical condition and, where necessary and appropriate within the agreed work, maintenance is carried out.
Unless otherwise agreed in writing, this periodic inspection takes place once every 12 months.
A theoretical inspection date applies to each periodic inspection visit. Jadrimex may schedule the actual inspection visit within a period of up to six weeks before and up to six weeks after this theoretical inspection date.
Jadrimex will propose a date for the inspection visit by e-mail.
Where the proposed date is not suitable for the customer, an alternative date may be proposed. Jadrimex will make a maximum of three proposals in total for the periodic inspection visit concerned.
Where, after three proposals, no appointment is made owing to circumstances on the part of the customer, the periodic inspection visit concerned lapses. The visit is recorded administratively as not carried out on account of no appointment having been made. In that case the customer is not entitled to any refund, set-off or carrying forward of the inspection visit to a subsequent period, to the extent permitted by law.
Performance of the inspection visit
The customer must ensure that the location, equipment and systems are available and accessible at the agreed time.
Waiting time as a result of equipment, locations or facilities not being available or accessible may be charged as labour time.
Where a scheduled inspection visit cannot, after the arrival of Jadrimex, be carried out in whole or in part owing to circumstances on the part of the customer, the visit is deemed to have been offered and scheduled. Additional or rescheduled work may be charged separately.
Parts, replacement equipment and other materials are charged separately, unless the service agreement expressly states that these are included.
Operation and warranty
A service agreement is aimed at promoting proper and reliable operation of the equipment and systems concerned and at reducing the likelihood of interim faults. The service agreement does not, however, guarantee that faults, defects or failures will be entirely prevented.
A service agreement has no effect on the original warranty period of equipment and does not lead to extension, renewal or replacement of the original warranty.
6. Technical facilities, internet, apps and third-party services
The operation of equipment and systems supplied, installed or maintained by Jadrimex may depend in part on technical facilities and services which are not supplied or managed by Jadrimex.
These may include, among other things: the electricity supply, cabling, internet connection, wi-fi, local networks, routers, modems, smartphones, tablets, computers, operating systems, mobile data connections, apps, software, cloud facilities, servers and other third-party services or equipment.
The customer is responsible for having available and maintaining the technical facilities necessary for the proper operation of the equipment and systems concerned, unless otherwise agreed in writing.
Where access is required for installation, commissioning, maintenance or service to, for example, an internet connection, wi-fi network, router, smartphone, tablet, app or other system, the customer must ensure that these facilities are available and accessible.
The customer must, where necessary for the work, have available the requisite user names, passwords, access codes and other access details. Jadrimex is not responsible for retaining or recovering the customer's personal user names, passwords or access codes.
The operation and availability of internet connections, mobile networks, wi-fi, cloud facilities, servers, apps, software and other third-party services fall outside the direct influence of Jadrimex.
Jadrimex is therefore unable to guarantee uninterrupted availability or continued operation of such external facilities and services.
Changes made by manufacturers or other external service providers, including changes to apps, software, firmware, cloud facilities, servers, operating systems, subscriptions, functionalities or technical requirements, may affect the operation of the equipment or system.
A manufacturer or external service provider may also decide to change, restrict or entirely discontinue a product, app, software version, cloud facility or other service. Jadrimex does not always have influence over this and cannot guarantee its continued availability.
Where, as a result of such changes, additional configuration, replacement, adaptation or other work is necessary, such work is not automatically covered by the original delivery, installation, warranty or service agreement. Any work and materials required may be charged separately.
Software and firmware updates are carried out only where these are available, are deemed technically suitable and can be carried out within the possibilities available to Jadrimex. Jadrimex cannot guarantee that an update will remain available or that an update will not cause a change in functionality.
A fault or impaired operation caused wholly or partly by the failure, alteration or incorrect functioning of an external technical facility or service does not automatically mean that there is a defect in the equipment supplied by Jadrimex.
Where Jadrimex is asked to carry out examination or work and it transpires that the cause lies wholly or partly with an external technical facility, internet or network connection, app, software, cloud facility, third-party service or other circumstance outside the equipment supplied by Jadrimex, the labour time spent on this, call-out charges and any other costs may be charged to the customer.
Jadrimex will, where reasonably possible, make every effort to assist the customer in establishing the cause and in seeking a practical solution. Such assistance does not mean that Jadrimex becomes responsible for the operation, availability or support of third-party products, facilities and services.
Jadrimex reserves the right to charge the customer for the time spent on such assistance, examination, configuration, adaptation and/or restoration and for any call-out charges, materials and other costs. This applies also where the assistance does not lead to a complete solution or to one satisfactory to the customer, to the extent permitted by law.
7. Liability
Jadrimex will make every effort to ensure that the equipment and systems supplied, installed and/or maintained by it function properly. Wholly uninterrupted or fault-free operation cannot, however, be guaranteed.
Jadrimex is, to the extent permitted by law, not liable for damage arising from temporary or permanent failure, malfunction or impaired operation of equipment or systems, unless the damage is the direct result of an attributable failure on the part of Jadrimex.
Jadrimex is, to the extent permitted by law, not liable for indirect or consequential damage. This includes, among other things: business damage, loss of turnover or profit, loss of data, missed savings, costs resulting from business interruption and damage arising because equipment or a system is temporarily unavailable or unusable.
Jadrimex is not liable for damage or impaired operation caused wholly or partly by circumstances over which Jadrimex has no direct influence. These include, among other things, faults in or changes to electricity supplies, internet or network connections, wi-fi, mobile networks, cloud facilities, servers, apps, software, third-party services and equipment not supplied by Jadrimex.
Nor is Jadrimex liable for damage arising as a result of incorrect or improper use, failure to follow instructions, changes or work carried out by the customer or by third parties, or use of the equipment for purposes other than those for which it is intended.
Where Jadrimex supplies equipment or systems used for security, alarm, camera surveillance, access control, intercom, control or automation purposes, Jadrimex cannot guarantee that every burglary, theft, damage, unauthorised access, fault, incident or other undesirable event will thereby be prevented or detected in good time.
Such equipment and systems are intended as technical aids and do not relieve the customer of the responsibility to take, where necessary, appropriate organisational, structural, electronic or other security measures.
The customer is responsible for regularly checking the operation of the equipment in so far as it is perceptible to him or her and for reporting any faults or deviations established to Jadrimex in good time.
Where Jadrimex is liable for direct damage, liability is, to the extent permitted by law, limited to the amount paid out in the case concerned under the liability insurance of Jadrimex. If for whatever reason no insurance payment is made, liability is, to the extent permitted by law, limited to the amount the customer has paid Jadrimex for the delivery or services concerned.
No provision in these terms is intended to exclude or limit the liability of Jadrimex in so far as such exclusion or limitation is not permitted under applicable legislation.
8. Force majeure
Jadrimex is not obliged to perform an obligation if and in so far as Jadrimex is temporarily or permanently prevented from performing that obligation by a situation of force majeure, or performance cannot reasonably be required of Jadrimex.
Force majeure means a circumstance lying outside the reasonable sphere of influence of Jadrimex as a result of which the performance of an agreement is wholly or partly prevented or delayed.
Force majeure may include, among other things: war, threat of war, terrorism, riot, civil unrest, natural disasters, floods, fire, extreme weather conditions, epidemics or pandemics, government measures, strikes, transport problems, absence or illness of personnel, faults in or failure of electricity, internet, telecommunications, computer systems, servers or other technical facilities.
Force majeure may likewise include circumstances at manufacturers, suppliers, carriers and other third parties engaged by Jadrimex, where as a result Jadrimex is reasonably unable to meet its obligations, or to meet them in good time.
During a situation of force majeure, the obligations of Jadrimex affected thereby are suspended for the duration of the force majeure situation. Jadrimex is, to the extent permitted by law, not liable for damage arising as a result of being unable to perform these obligations, to perform them in full or to perform them in good time.
Jadrimex will, where reasonably possible, make every effort to limit the consequences of the force majeure and to resume the agreed work, delivery or service as soon as possible.
An agreed delivery, installation, service or other performance date may be rescheduled as a result of force majeure. Such rescheduling does not in itself give rise to any right to compensation.
Where the force majeure situation continues for a prolonged period and Jadrimex cannot reasonably be expected still to be able to meet its obligations within an acceptable period, Jadrimex may terminate the agreement concerned in whole or in part, to the extent permitted by law.
In the event of termination on account of force majeure, goods already delivered, work carried out, materials used and other performance already rendered remain payable and may be invoiced by Jadrimex to the customer.
An appeal to force majeure is without prejudice to payment obligations in respect of goods already delivered, work carried out and services rendered by Jadrimex.
9. Term, renewal, invoicing and termination of the service agreement
A service agreement is entered into for the term stated in the agreement concerned.
Where no other term has been agreed, an initial term of 12 months applies.
The service agreement commences on the date stated in the agreement. Where no separate commencement date is stated, the date on which the service agreement was concluded applies as the commencement date.
The costs of the service agreement are invoiced in advance for successive periods of 12 months, unless expressly stated otherwise in the service agreement concerned.
The invoice for the service agreement must be paid in full within the payment term stated on the invoice.
Where the invoice has not been paid in full within the payment term set, Jadrimex reserves the right to suspend performance of the service agreement until payment of the full amount due has been received.
During such suspension the customer may not claim the additional benefits arising from the service agreement. These include, among other things, periodic inspection visits, priority in respect of service requests, a discount on labour rates, included minor consumables and other specifically agreed service benefits.
A service or maintenance visit which, as a result of late payment, cannot be carried out within the period scheduled for it need not automatically be made up at a later date. Following receipt of payment, Jadrimex will determine, in consultation with the customer, whether and when the visit concerned may still be scheduled.
Late payment of the service agreement does not result in the lapse of statutory warranty rights to which the customer is entitled under applicable legislation. Any additional or commercial warranty and service benefits which form part of the service agreement alone may, however, be suspended during the period of payment arrears, to the extent permitted by law.
Upon expiry of the initial agreed term, the service agreement is continued for an indefinite period, unless the agreement is validly terminated before the end of the initial term.
After the initial term the customer may terminate the service agreement subject to a notice period of one month, unless other arrangements have been made in writing for business customers.
Notice of termination must be given to Jadrimex in writing or by e-mail. Jadrimex will confirm receipt of the notice of termination.
Notice of termination during the initial fixed term does not in principle result in interim termination. The agreement and the associated payment obligations remain in force until the end of the agreed initial term, unless Jadrimex agrees in writing to earlier termination or applicable legislation provides otherwise.
Amounts already paid for a current fixed period are not automatically refunded in whole or in part upon interim termination at the customer's request, to the extent permitted by law.
Jadrimex may terminate a service agreement where the customer, having been given notice of default, fails to meet its payment obligations or where the customer repeatedly fails to meet obligations necessary for the proper performance of the service agreement.
Where the service agreement ends, the benefits attached to the service agreement lapse as from the end date, including any discount on labour rates, priority in respect of service requests and other benefits specifically attached to the service agreement.
Termination of the service agreement has no effect on payment obligations in respect of goods, work, service, materials or other performance already delivered or carried out by Jadrimex before the end date.
Termination, suspension or late payment of a service agreement has no effect on statutory warranty rights which cannot be contractually excluded or limited. The service agreement itself does not extend, renew or replace the original warranty.
10. Rates, invoicing and price adjustments
For deliveries, installation, service, maintenance and other work, Jadrimex applies the rates agreed with the customer in the quotation, agreement, order confirmation, service agreement or otherwise in writing.
Unless expressly stated otherwise, the prices quoted are exclusive of the locally applicable VAT and any other levies imposed by the authorities.
Work not expressly included in an agreed fixed price may be charged separately on the basis of the labour time actually spent, call-out charges, parts and materials used and any other costs incurred.
If during performance it transpires that additional work or materials are necessary or desirable which were not included in the original assignment, Jadrimex will, in so far as reasonably possible, discuss this with the customer in advance.
Annual price adjustment
The costs of a service agreement are, unless expressly agreed otherwise, invoiced in advance for successive periods of 12 months.
Jadrimex is entitled to adjust the rates for service agreements once every 12 months.
An annual price adjustment may take place as a result of, among other things, general cost developments, wage and material costs, costs of manufacturers and suppliers, transport costs and other operating costs.
In so far as indexation has been agreed in advance, the manner in which such indexation is calculated is stated in the service agreement, quotation or other written arrangement with the customer.
The annual price adjustment is applied automatically to the rate for the subsequent 12-month invoicing period. No separate prior consent of the customer is required for the application of a price adjustment permitted under these terms and the service agreement.
Jadrimex does not give separate prior notice of the annual price adjustment, unless prior notification is required under applicable laws or regulations.
Extraordinary interim cost increases
A price quoted, tendered or confirmed by Jadrimex is based on the costs, rates and circumstances known to Jadrimex at the time the price concerned is quoted, the quotation is issued or the assignment is confirmed.
If, after that time and before the full performance of the delivery or services concerned, extraordinary circumstances arise which lie outside the reasonable influence of Jadrimex and which lead to a considerable increase in the costs of performing the agreement, Jadrimex reserves the right, to the extent permitted by law, to adjust the agreed price in the interim.
These may include, among other things: war or threat of war, international conflicts, sanctions, trade restrictions, import or export restrictions, disruption of international trade or transport routes, exceptional increases in transport or fuel costs, energy prices, raw material prices, material prices, purchase prices, insurance costs, taxes, import duties, currency costs and other extraordinary external cost increases over which Jadrimex reasonably has no influence.
Such a price adjustment is not limited to the annual indexation of service agreements and may, where the extraordinary circumstances so require, also take place in the interim in respect of a quotation already issued, a confirmed assignment or a current agreement, to the extent permitted by law.
The price adjustment will as far as possible be limited to the cost increase reasonably arising from the extraordinary circumstances concerned.
If an interim price adjustment cannot be implemented under applicable legislation without the customer's consent, or if the customer is entitled under applicable legislation to terminate the agreement concerned in whole or in part as a result, those statutory rights continue to apply.
Invoicing and payment
Changes to taxes, VAT rates or other levies imposed by the authorities may, to the extent permitted by law, be passed on to the customer automatically from the moment such changes take effect.
Invoices are in principle sent digitally by e-mail to the e-mail address provided by the customer.
Unless otherwise agreed in writing or a different payment term is stated on the invoice, a payment term of 14 days from the invoice date applies.
The customer is responsible for notifying changes to invoicing, contact and e-mail details in good time.
Failure to receive an invoice as a result of incorrect or out-of-date contact details provided by the customer does not automatically relieve the customer of the payment obligation.
In the event of late or incomplete payment, Jadrimex may, with due observance of the applicable statutory provisions, suspend the performance of work and the contractual service benefits and charge any permitted reminder, interest and collection costs.
The provisions concerning suspension of the service agreement and its consequences for the associated service benefits are set out additionally in chapter 9 of these terms.
11. Complaints and disputes
Where the customer is dissatisfied with a product supplied, an installation carried out, service, maintenance work or other services provided by Jadrimex, the customer must notify Jadrimex thereof as soon as possible after discovery.
A complaint should preferably be submitted in writing or by e-mail via info@jadrimex.com and must contain as clear a description as possible of the complaint and, where applicable, of the product, system, invoice number, order number or work carried out concerned.
Where necessary for the assessment of the complaint, Jadrimex may request the customer to provide additional information, photographs, videos or other relevant data.
Jadrimex will assess a complaint received carefully and will make every effort to respond to the complaint on its merits within a reasonable period.
The submission of a complaint does not automatically relieve the customer of its payment obligations and does not without more entitle the customer to suspend, set off or reclaim payment of outstanding invoices in whole or in part, to the extent permitted by law.
Where a complaint relates to only part of a delivery, invoice or services, the undisputed part remains payable in any event.
The customer must afford Jadrimex a reasonable opportunity to investigate a complaint notified and, where Jadrimex establishes that the complaint is well-founded, to offer an appropriate solution within a reasonable period.
If a visit on site is necessary for the investigation of the complaint and it subsequently transpires that there is no defect or shortcoming attributable to Jadrimex, Jadrimex may, to the extent permitted by law, charge the customer for the labour time spent, call-out charges, materials used and any other costs.
Where the parties continue to differ in opinion following a complaint, they will first make every effort to resolve the dispute by mutual consultation.
If no solution is reached, the dispute may be submitted to the court or other competent body having jurisdiction under the applicable legislation.
The provisions set out in this chapter do not limit any statutory rights of consumers which cannot be excluded or limited under applicable legislation.
12. Governing law and final provisions
All quotations, deliveries, agreements, service agreements, installations, maintenance and service work and other legal relationships with Jadrimex are in principle governed by the law of the country from which the invoicing concerned by Jadrimex takes place.
Where invoicing takes place from the Netherlands, Netherlands law therefore applies in principle. Where invoicing takes place from Belgium, Belgian law applies in principle.
Jadrimex may expressly state in a quotation, agreement, order confirmation, service agreement, invoice or other written arrangement that a different governing law applies. In that case the law indicated therein applies, in so far as such choice of law is permitted by law.
For consumers, a choice of law is without prejudice to the mandatory statutory consumer protection to which the consumer is entitled under applicable legislation.
Disputes are submitted to the court having jurisdiction under the applicable law, unless validly agreed otherwise between the parties.
If one or more provisions of these terms prove to be wholly or partly void, invalid, unenforceable or contrary to mandatory law, the remaining provisions of these terms remain in force as far as possible.
Jadrimex reserves the right to amend or supplement these terms from time to time. The most current version of these terms may be made available by Jadrimex via jadrimex.com.
Amendments to these terms apply to new agreements as from the commencement date indicated by Jadrimex. For agreements and service agreements already in existence, amendments apply in so far as this has been agreed or is permitted under applicable laws and regulations.
Where an individual quotation, agreement, order confirmation or service agreement expressly departs from a provision in these general terms, the individual written arrangement takes precedence over the provision concerned in these terms.
Subject to amendments and to printing, typing, calculation and manifest errors.
These terms have been drawn up for use in connection with the supply of products and services of Jadrimex in the Netherlands, Belgium and, where applicable, other countries.